| Course Code |
Course Name |
Description |
| CCM101 |
Diploma in Implementing Customer Care in Management |
This course focuses on developing essential management skills to effectively implement customer care strategies in various business settings. Students will learn how to enhance customer satisfaction, resolve conflicts, and improve overall customer experience. |
| CCM201 |
Advanced Customer Care Techniques |
Builds upon the foundational knowledge gained in CCM101, this course delves deeper into advanced customer care techniques such as customer relationship management (CRM), customer loyalty programs, and customer feedback analysis. |
| CCM301 |
Effective Communication in Customer Service |
This course focuses on improving communication skills to better engage with customers, address their needs, and provide exceptional service. Students will learn how to handle difficult customers and deliver effective solutions. |
