Certified Professional in Persuasion in Customer Relationship Management

Friday, 05 September 2025 08:59:08

International applicants and their qualifications are accepted

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Overview

Overview

Certified Professional in Persuasion in Customer Relationship Management (CPPCRM) equips professionals with advanced persuasion techniques for CRM success.


This certification targets sales professionals, account managers, and customer service representatives. Effective communication and negotiation skills are key.


Learn to build rapport, handle objections, and close deals effectively. The CPPCRM program enhances customer loyalty and drives revenue growth. Master the art of persuasive communication within a CRM framework.


Certified Professional in Persuasion in Customer Relationship Management is your pathway to career advancement. Explore the program today and transform your customer interactions!

Certified Professional in Persuasion in Customer Relationship Management (CPM-CRM) is your key to mastering the art of influence in sales and customer service. This unique program equips you with advanced techniques in negotiation and communication, boosting your customer retention rates and driving revenue growth. Become a highly sought-after professional, securing lucrative career prospects in sales, marketing, and account management. CPM-CRM provides unparalleled practical experience, building your confidence to handle any client interaction and increase your earning potential. Master persuasion, elevate your career, and transform your relationships today. Enhance your professional development with CPM-CRM.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Understanding Customer Psychology and Persuasion Techniques in CRM
• Building Rapport and Trust: The Foundation of Persuasive CRM
• Effective Communication Strategies for Customer Retention
• Negotiation and Conflict Resolution in Customer Interactions
• Mastering Persuasive Language and Nonverbal Communication
• Ethical Considerations in Persuasive CRM and Sales
• Leveraging CRM Data for Personalized Persuasion
• Measuring the Effectiveness of Persuasive CRM Strategies

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Job Title (Customer Relationship Management & Persuasion) Description
Certified Persuasion Specialist (CRM) Develops and implements persuasive CRM strategies, improving customer retention and sales. High demand for strategic thinking and client relationship management.
Senior Persuasion Consultant (CRM) Leads CRM persuasion projects, mentors junior team members, and analyzes campaign performance for optimization. Requires advanced persuasion skills and proven leadership experience in CRM.
Customer Success Manager (Persuasion Focused) Builds strong customer relationships, utilizing persuasive communication to drive customer satisfaction and advocacy. Expertise in customer relationship management and conflict resolution.
Sales Representative (Certified Persuasion) Achieves sales targets by employing persuasive techniques and building rapport with potential clients. Proven track record of success in sales and certified in professional persuasion techniques.

Key facts about Certified Professional in Persuasion in Customer Relationship Management

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A Certified Professional in Persuasion in Customer Relationship Management (CRM) certification equips professionals with advanced techniques to influence and persuade customers effectively within a CRM framework. The program focuses on building strong customer relationships through strategic communication and negotiation skills.


Learning outcomes typically include mastering persuasive communication strategies for various customer segments, leveraging CRM data for personalized interactions, and handling objections skillfully. Participants also learn to build rapport, identify customer needs, and close deals ethically and effectively. These skills are directly applicable to sales, marketing, and customer service roles.


The duration of such a certification program can vary, typically ranging from a few weeks for intensive online courses to several months for blended learning programs that include workshops and individual coaching. The program structure often incorporates case studies, role-playing exercises, and practical assessments to ensure effective learning.


Industry relevance is high for a Certified Professional in Persuasion in Customer Relationship Management. In today's competitive market, understanding how to build lasting customer relationships and influence purchasing decisions is crucial across various sectors. This certification enhances professional credibility and demonstrates a commitment to excellence in sales, account management, and customer success.


Successful completion of the program typically involves passing a comprehensive examination demonstrating proficiency in persuasive communication, CRM software utilization, and ethical sales practices. This certification significantly improves career prospects and increases earning potential by providing demonstrable expertise in effective customer relationship management and sales techniques.


The certification benefits professionals in various industries, including technology, finance, healthcare, and retail, demonstrating versatility and value across sectors. This makes it a strong addition to any resume or professional profile, showcasing expertise in persuasion, relationship building, and customer management best practices within CRM systems.

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Why this course?

Certified Professional in Persuasion (CPP) certification is increasingly significant in UK Customer Relationship Management (CRM). In today's competitive market, mastering persuasive communication is crucial for driving sales and fostering customer loyalty. A recent study by the Chartered Institute of Marketing (CIM) revealed that 70% of UK businesses identify improved customer communication as a key strategic priority. This highlights the growing demand for professionals with advanced persuasion skills.

The ability to effectively persuade customers is vital for businesses seeking to increase customer lifetime value and improve retention rates. According to a 2023 report from the UK Customer Experience (CX) Association, businesses with strong customer relationships experience a 25% higher average revenue. Achieving this requires a deep understanding of persuasive techniques and the ability to build trust and rapport. A CPP certification demonstrates a commitment to these skills, making certified professionals highly valuable assets in the UK CRM landscape.

CRM Skill Importance (%)
Persuasion 70
Active Listening 65
Problem-Solving 55

Who should enrol in Certified Professional in Persuasion in Customer Relationship Management?

Ideal Audience Profile Key Characteristics
Customer-facing Professionals Individuals in sales, account management, or customer support roles seeking to enhance their influence and negotiation skills. The UK boasts a massive customer service sector, with millions employed and constantly striving for improved customer retention rates. This certification elevates your ability to build rapport and convert leads.
Business Leaders & Managers Those aiming to improve team performance by fostering effective communication and persuasive techniques. According to recent studies, effective persuasion directly impacts employee productivity and profitability within UK businesses. Mastering persuasion strategies directly translates to improved bottom lines.
Entrepreneurs & Small Business Owners Individuals who recognise the pivotal role of persuasion in securing clients and driving growth. In the competitive UK market, this certification provides a distinct advantage, empowering you to effectively communicate your value proposition and build lasting customer relationships.