Certified Specialist Programme in CRM Engagement

Thursday, 18 September 2025 19:48:31

International applicants and their qualifications are accepted

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Overview

Overview

The Certified Specialist Programme in CRM Engagement empowers professionals to master customer relationship management.


This program focuses on strategic CRM implementation and optimization.


Learn effective customer interaction strategies and techniques for maximizing engagement.


It covers CRM software proficiency and data analytics for insightful decision-making.


Certified CRM specialists are highly sought after.


Ideal for marketing, sales, and customer service professionals seeking career advancement.


Enhance your skills and become a Certified Specialist in CRM Engagement.


Unlock your potential and transform customer relationships.


Explore the Certified Specialist Programme in CRM Engagement today!


Enroll now and boost your career prospects.

Certified Specialist Programme in CRM Engagement empowers you to master customer relationship management. This intensive program builds data-driven strategies and practical skills in salesforce automation and customer interaction management. Gain expertise in CRM software implementation and optimization, leading to enhanced customer lifetime value and significant career advancement. Boost your marketability with this globally recognized certification, opening doors to exciting roles in marketing automation and CRM consultancy. Unlock your potential in the lucrative field of CRM Engagement today!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• CRM Strategy & Planning
• Customer Relationship Management (CRM) Software Implementation
• Data Management & Analytics for CRM Engagement
• CRM Marketing Automation & Campaign Management
• Salesforce Administration (or other relevant CRM platform)
• Customer Segmentation & Personalization
• Measuring & Reporting on CRM Performance
• CRM Integration with other business systems
• Ethical Considerations & Data Privacy in CRM

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role (CRM Engagement Specialist) Description
CRM Project Manager (Certified) Leads and manages CRM implementation projects, ensuring on-time and within-budget delivery. Manages CRM specialist teams and stakeholders.
Senior CRM Analyst (Certified) Analyzes CRM data to identify trends and opportunities for improvement. Develops reports and dashboards to track key performance indicators (KPIs). Provides expert CRM consultancy.
CRM Consultant (Certified) Provides expert advice and guidance on CRM strategy and implementation. Works with clients to define requirements and select appropriate CRM solutions. Leads CRM training programs.
CRM Developer (Certified) Develops and maintains CRM systems, integrating them with other business applications. Designs custom CRM solutions to meet specific business needs.
CRM Administrator (Certified) Manages and maintains the day-to-day operations of the CRM system, ensuring data accuracy and integrity. Provides user support and training.

Key facts about Certified Specialist Programme in CRM Engagement

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The Certified Specialist Programme in CRM Engagement equips professionals with the skills to design, implement, and optimize customer relationship management (CRM) strategies. This comprehensive program focuses on enhancing customer engagement across various touchpoints.


Learning outcomes include mastering CRM software functionalities, developing targeted customer engagement campaigns, analyzing CRM data for insights, and improving customer lifetime value. Participants will learn to leverage CRM technology for improved sales, marketing, and customer service operations, becoming proficient in CRM best practices.


The program's duration is typically structured to balance comprehensive learning with practical application. The exact length may vary depending on the specific provider and delivery method (online, in-person, or blended learning), but generally, it can range from several weeks to a few months. Check with the specific provider for exact details.


This CRM certification holds significant industry relevance. In today's data-driven world, effective CRM management is crucial for business success across diverse sectors. Graduates with this certification demonstrate valuable expertise in customer relationship management software, improving their job prospects and marketability within sales, marketing, and customer service roles.


The Certified Specialist Programme in CRM Engagement provides a strong foundation for professionals seeking to advance their careers in customer relationship management. This program is designed for individuals at all experience levels, helping them build a competitive advantage in the marketplace.

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Why this course?

The Certified Specialist Programme in CRM Engagement holds significant weight in today's competitive UK market. With an increasing reliance on customer relationship management (CRM) systems, businesses are actively seeking professionals proficient in optimising engagement strategies. A recent study indicated that 75% of UK businesses utilising CRM saw improved customer retention rates. This highlights the growing demand for individuals possessing specialised CRM skills.

Benefit Percentage of UK Businesses
Improved Retention 75%
Increased Sales 60%
Enhanced Customer Satisfaction 80%

CRM engagement specialists are pivotal in leveraging these technologies effectively, boosting efficiency and profitability. The Certified Specialist Programme directly addresses this need by providing in-depth training and practical skills, ensuring graduates are highly sought-after in the current job market. This certification is becoming a key differentiator, placing graduates at a considerable advantage in a highly competitive sector.

Who should enrol in Certified Specialist Programme in CRM Engagement?

Ideal Audience for the Certified Specialist Programme in CRM Engagement Key Characteristics
Marketing professionals Seeking to enhance their customer relationship management (CRM) skills and boost customer engagement. With over 70% of UK businesses now utilizing CRM systems (Source: [Insert UK Statistic Source]), upskilling is crucial for career advancement.
Sales professionals Looking to improve sales performance through effective customer interaction and data-driven insights, leading to increased conversion rates and client retention. Effective CRM strategies are linked to a 20% increase in sales productivity (Source: [Insert UK Statistic Source]).
Customer service representatives Aiming to deliver exceptional customer experiences by leveraging CRM tools for personalized communication and efficient issue resolution. Improved customer service leads to increased loyalty and positive word-of-mouth marketing.
Business owners & managers Wanting to optimize their business processes through effective CRM implementation and data analysis to achieve better customer lifetime value and ultimately ROI. Effective CRM is essential for sustained business growth and profitability in today's competitive market.