Certified Specialist Programme in Marine Customer Service

Saturday, 21 February 2026 19:13:25

International applicants and their qualifications are accepted

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Overview

Overview

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Certified Specialist Programme in Marine Customer Service provides essential skills for professionals in the maritime industry.


This programme focuses on superior customer service in a demanding environment. You'll learn effective communication techniques and problem-solving strategies.


Designed for customer service representatives, marine operations staff, and anyone interacting with marine clients, the Certified Specialist Programme in Marine Customer Service equips you with the expertise to handle complex situations.


Enhance your career prospects with enhanced customer satisfaction and improved operational efficiency. This programme boosts your value to your company.


Enroll now and become a certified specialist! Explore the course details and application process today.

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Certified Specialist Programme in Marine Customer Service offers unparalleled training in the maritime industry. This comprehensive programme equips you with expert skills in handling diverse customer needs within the marine sector, including cruise lines, shipping, and yacht management. Gain in-depth knowledge of marine operations, logistics, and customer relationship management (CRM). Boost your career prospects with this internationally recognized certification, opening doors to rewarding roles in customer support, sales, and management. Enhance your communication, problem-solving, and conflict resolution abilities, becoming a highly sought-after professional in the dynamic world of marine customer service.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Marine Customer Service Fundamentals
• Maritime Regulations and Compliance
• Port Operations and Logistics (including Shipping & Cargo)
• Effective Communication & Conflict Resolution in Maritime Settings
• Claims Handling and Insurance in the Marine Industry
• Marine Customer Relationship Management (CRM) and Database Management
• International Trade and Documentation (Bill of Lading, etc.)
• Health and Safety in Marine Customer Service Environments

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role Description
Marine Customer Service Specialist Provides expert support to clients in the marine industry, resolving queries and ensuring high customer satisfaction. Strong problem-solving and communication skills are essential.
Marine Operations Customer Service Agent Handles daily customer interactions, addressing operational issues and coordinating logistics for marine clients. Requires excellent organisational skills and knowledge of marine operations.
Senior Marine Customer Service Manager Oversees a team of customer service representatives, manages client relationships, and develops strategies to enhance customer experience within the marine sector. Leadership and strategic thinking are key.
Marine Technical Customer Service Representative Provides technical support to clients, troubleshooting complex issues related to marine equipment and systems. Requires deep technical expertise and diagnostic abilities.

Key facts about Certified Specialist Programme in Marine Customer Service

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The Certified Specialist Programme in Marine Customer Service is designed to equip professionals with the essential skills and knowledge needed to excel in the dynamic maritime industry. This specialized program focuses on delivering exceptional customer experiences within the unique context of marine operations.


Learning outcomes include mastering effective communication techniques for diverse stakeholders, navigating complex logistical challenges related to shipping and port operations, and resolving customer inquiries efficiently and professionally. Participants will also develop a strong understanding of relevant marine regulations and safety procedures, crucial for maintaining compliance and ensuring customer satisfaction. Crucially, the program emphasizes the importance of proactive problem-solving and building strong client relationships in the demanding marine environment.


The programme duration is typically [Insert Duration Here], allowing ample time to cover all key modules and engage in practical exercises and case studies. This flexible duration caters to the schedules of working professionals seeking upskilling or career advancement. The program structure incorporates blended learning methodologies, combining online learning modules with interactive workshops for a comprehensive learning experience.


This Certified Specialist Programme in Marine Customer Service holds significant industry relevance. Graduates will be highly sought after by shipping companies, port authorities, maritime agencies, and other organizations operating within the marine sector. The skills acquired are directly applicable to a range of roles, including customer service representatives, account managers, and operations coordinators, providing immediate career benefits and enhanced employability within this competitive global industry. The certification itself acts as a valuable credential, showcasing your commitment to professional excellence in marine customer service and international shipping.


Successful completion of the program leads to a globally recognized certification, demonstrating expertise in marine customer service and enhancing career prospects within the international shipping industry. This internationally recognized certification strengthens your professional profile and demonstrates your commitment to providing excellent customer service in the dynamic field of maritime operations.

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Why this course?

Certified Specialist Programme in Marine Customer Service is increasingly significant in today's UK market. The UK maritime industry, a vital part of the British economy, faces growing demand for skilled professionals. According to recent reports, customer service roles within the sector are projected to increase by 15% in the next five years. This growth underscores the importance of specialized training, with the Certified Specialist Programme providing a competitive edge. The programme equips professionals with the skills to handle complex customer interactions within the unique demands of marine operations, including charter negotiations, vessel maintenance inquiries, and international logistics. This is especially crucial in a digital age where online customer interaction is paramount.

Sector Projected Growth (5 years)
Marine Customer Service 15%
Marine Logistics 12%

Who should enrol in Certified Specialist Programme in Marine Customer Service?

Ideal Candidate Profile for the Certified Specialist Programme in Marine Customer Service Key Skills & Experience UK Relevance
Customer-facing roles in the marine industry Experience in yacht handling, boat maintenance, or marine sales; excellent communication and problem-solving skills; proficiency in marine-specific software; knowledge of maritime regulations The UK's thriving leisure boating sector (approx. 2.5 million boats) provides ample opportunities for career advancement with improved customer service skills.
Aspiring marine professionals Individuals seeking career progression within the marine sector; keen to enhance their customer service expertise; demonstrable passion for the marine industry. Growth in marine tourism and related industries indicates a high demand for skilled professionals with excellent customer service expertise.
Existing marine customer service representatives Those wishing to gain a professional certification to boost their credibility and enhance their skillset; aiming to improve efficiency and customer satisfaction in their current role. This program offers a competitive edge in a market increasingly demanding high-quality customer service, benefiting both the individual and their employing company.