Certified Specialist Programme in Text Analytics for Customer Support

Friday, 20 February 2026 07:02:24

International applicants and their qualifications are accepted

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Overview

Overview

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Certified Specialist Programme in Text Analytics for Customer Support equips you with essential skills in text analytics.


Master natural language processing (NLP) techniques for customer support.


Learn to analyze customer feedback, identify trends, and improve service using text mining and sentiment analysis.


This text analytics program is ideal for customer service professionals, data analysts, and anyone seeking to leverage data-driven insights.


Gain practical experience with real-world case studies and develop actionable strategies for optimizing customer support operations.


Become a certified text analytics specialist and boost your career prospects. Enroll now to transform customer support!

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Text Analytics for Customer Support specialists are in high demand! This Certified Specialist Programme equips you with practical skills in sentiment analysis, topic modeling, and natural language processing (NLP). Master advanced techniques to improve customer satisfaction, automate support processes, and drive efficiency. Gain a competitive edge with our hands-on curriculum featuring real-world case studies and industry-leading tools. Boost your career prospects in customer service, data analytics, or business intelligence. Earn a valuable certification and unlock lucrative opportunities in a rapidly growing field.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Text Analytics Fundamentals: Introduction to Natural Language Processing (NLP), Text Preprocessing, and Core Concepts
• Sentiment Analysis and Emotion Detection: Techniques for identifying customer sentiment (positive, negative, neutral), and advanced emotion detection.
• Topic Modeling and Text Summarization: Latent Dirichlet Allocation (LDA), Non-negative Matrix Factorization (NMF), and extractive/abstractive summarization techniques for customer feedback.
• Named Entity Recognition (NER) and Relationship Extraction: Identifying and classifying named entities (people, organizations, locations) and relationships between them within customer interactions.
• Customer Support Case Classification and Routing: Applying text analytics to automate case routing and prioritize urgent issues using machine learning.
• Building and Deploying Text Analytics Models: Practical application of various algorithms and deployment strategies (cloud-based solutions).
• Advanced Text Analytics for Customer Support: Deep learning techniques, handling noisy data, and improving model accuracy.
• Measuring and Evaluating Text Analytics Performance: Key metrics (precision, recall, F1-score) and best practices for model evaluation in customer support.
• Ethical Considerations in Text Analytics: Data privacy, bias detection, and responsible AI implementation in customer support settings.

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Certified Specialist Programme in Text Analytics for Customer Support: UK Job Market Insights

Career Role (Text Analytics & Customer Support) Description
Senior Text Analytics Specialist Leads complex text analytics projects, develops advanced algorithms, and mentors junior team members. High demand for expertise in NLP and machine learning within customer support.
Customer Support Analyst (Text Analytics Focus) Applies text analytics techniques to improve customer service efficiency. Strong skills in data analysis and report generation are crucial. Growing demand due to increasing customer interactions.
Junior Text Analytics Engineer (Customer Support) Supports senior analysts with data preparation, model building, and implementation of text analytics solutions in customer support systems. Entry-level position with strong growth potential.

Key facts about Certified Specialist Programme in Text Analytics for Customer Support

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The Certified Specialist Programme in Text Analytics for Customer Support equips participants with the skills to leverage text analytics for enhanced customer service operations. You'll gain practical experience in sentiment analysis, topic modeling, and other crucial text mining techniques.


Learning outcomes include mastering the application of natural language processing (NLP) in customer support contexts, improving customer satisfaction through efficient complaint resolution, and extracting valuable insights from customer feedback data for strategic decision-making. The program also covers practical implementation using leading text analytics tools.


The programme duration is typically [Insert Duration Here], offering a flexible learning path that balances theory with hands-on projects. This structured approach allows professionals to quickly integrate their newly acquired skills into their roles.


This certification is highly relevant to various industries, particularly those with significant customer interaction, such as telecommunications, finance, and e-commerce. The ability to perform effective text analytics and customer support optimization is a highly sought-after skill in today's data-driven business environment. Graduates will be well-prepared for roles involving data analysis, customer relationship management (CRM), and business intelligence.


The program utilizes real-world case studies and industry best practices, ensuring you gain practical experience in sentiment analysis, customer journey mapping, and other key areas within the field of text analytics for customer support. This makes you a valuable asset for any organization striving to improve its customer service strategies.

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Why this course?

The Certified Specialist Programme in Text Analytics is increasingly significant for UK customer support professionals. With UK businesses experiencing a 30% rise in customer service interactions via digital channels (source needed for accurate statistic), the ability to efficiently analyze customer feedback through text analytics is crucial. This programme equips professionals with the skills to leverage text analytics for sentiment analysis, topic modelling, and improved customer journey mapping. Mastering these techniques directly impacts efficiency and customer satisfaction.

Skill Importance
Sentiment Analysis High - crucial for understanding customer emotion
Topic Modelling Medium - helps identify recurring themes in feedback
Customer Journey Mapping High - allows for optimization of customer interactions

Text analytics certification provides a competitive edge, demonstrating proficiency in a high-demand skill set. In a market driven by data-driven decision making, this programme directly addresses the needs of modern customer support, fostering improved service quality and operational efficiency.

Who should enrol in Certified Specialist Programme in Text Analytics for Customer Support?

Ideal Audience for the Certified Specialist Programme in Text Analytics for Customer Support
This Certified Specialist Programme in Text Analytics is perfect for customer support professionals seeking to enhance their skills in leveraging text analytics. With over 80% of UK businesses relying on customer feedback for improvement (hypothetical statistic, replace with actual if available), mastering text analysis is crucial. This programme is designed for individuals who want to improve their data analysis, natural language processing (NLP), and customer experience management capabilities. Whether you're a team lead striving for better operational efficiency or an analyst looking to refine your reporting, this program provides the tools to transform unstructured customer data (emails, surveys, social media) into actionable insights. Learn techniques for sentiment analysis, topic modeling, and other powerful methods to improve customer satisfaction and drive business success.
Specifically, this program targets:
• Customer service representatives aiming for career advancement
• Team leaders seeking improved team performance and efficiency
• Data analysts who need to enhance their text mining skills
• Business intelligence professionals interested in customer-centric data analysis
• Anyone working in customer support who wants to use data to make better, faster decisions.