Postgraduate Certificate in CRM Planning

Tuesday, 16 September 2025 05:23:13

International applicants and their qualifications are accepted

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Overview

Overview

Postgraduate Certificate in CRM Planning equips professionals with advanced CRM strategies.


This program focuses on customer relationship management best practices and data analytics.


Learn to design, implement, and manage effective CRM systems. Strategic planning and customer journey mapping are key components.


Ideal for marketing, sales, and business professionals seeking to enhance their CRM expertise. Gain practical skills to improve customer engagement and ROI.


Boost your career prospects with this Postgraduate Certificate in CRM Planning. Explore program details and enroll today!

CRM Planning: Elevate your career with our Postgraduate Certificate in CRM Planning. This intensive program provides hands-on experience in designing and implementing effective customer relationship management strategies. Master data analytics, sales forecasting, and customer segmentation techniques. Gain in-demand skills for roles in marketing, sales operations, and business intelligence. Boost your earning potential and unlock exciting career prospects in diverse industries. Our unique curriculum incorporates real-world case studies and industry expert insights, making you a highly sought-after CRM professional. Develop your strategic CRM planning expertise today.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• CRM Strategy Development and Implementation
• Customer Relationship Management (CRM) Technologies and Platforms
• Data Analytics for CRM
• CRM Project Management and Change Management
• Marketing Automation and CRM Integration
• Sales Force Automation and CRM
• Customer Segmentation and Targeting using CRM
• Measuring and Evaluating CRM Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role (CRM Planning) Description
CRM Project Manager Leads CRM implementations, ensuring projects are delivered on time and within budget. High demand for project management skills and strategic planning.
CRM Analyst Analyzes CRM data to identify trends, optimize processes, and enhance customer experience. Requires strong analytical and data visualization skills.
CRM Consultant Provides expert advice on CRM strategy, implementation, and optimization to clients. Excellent communication and problem-solving skills are essential.
CRM Business Analyst Bridges the gap between business needs and technical solutions. Understanding of business processes and CRM functionalities is key.
CRM Developer Develops and maintains CRM systems, integrating them with other business applications. Proficiency in coding and CRM platforms are crucial.

Key facts about Postgraduate Certificate in CRM Planning

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A Postgraduate Certificate in CRM Planning equips professionals with the strategic skills needed to design, implement, and manage Customer Relationship Management (CRM) systems effectively. This program focuses on optimizing customer interactions across all touchpoints for improved customer lifetime value and business growth.


Learning outcomes typically include mastering CRM strategy development, understanding data analytics for CRM, and proficiency in CRM software implementation and management. Students will develop practical skills in change management and stakeholder engagement, crucial for successful CRM deployment within organizations.


The duration of a Postgraduate Certificate in CRM Planning varies depending on the institution, generally ranging from six months to one year of part-time or full-time study. Many programs offer flexible learning options to accommodate working professionals' schedules. This flexibility makes it easier to balance career responsibilities while gaining valuable credentials.


This qualification is highly relevant to various industries, including marketing, sales, and customer service. Graduates gain in-demand skills across diverse sectors, leading to career advancement opportunities in roles like CRM Manager, CRM Analyst, or Business Intelligence Analyst. The strong emphasis on data-driven decision-making makes it particularly valuable in today's competitive landscape.


Successful completion of a Postgraduate Certificate in CRM Planning demonstrates a commitment to advanced knowledge in customer relationship management, making graduates attractive candidates for leadership positions within organizations seeking to optimize their CRM strategies and improve customer engagement. The program often incorporates case studies and real-world projects, enhancing practical application of learned concepts.

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Why this course?

A Postgraduate Certificate in CRM Planning is increasingly significant in today's UK market, where effective customer relationship management is crucial for business success. The UK's competitive landscape necessitates strategic CRM implementation, a skill honed through this postgraduate qualification. According to recent reports, 70% of UK businesses cite improved customer engagement as a key benefit of CRM systems. This highlights the growing demand for professionals adept at planning and executing sophisticated CRM strategies.

Furthermore, the UK's service-driven economy necessitates a skilled workforce capable of leveraging CRM technologies to enhance operational efficiency and drive customer loyalty. A recent survey indicated that 65% of UK companies plan to increase their investment in CRM training and development within the next two years. This emphasizes the rising value of a Postgraduate Certificate in CRM Planning, equipping graduates with the expertise to meet this burgeoning demand.

Category Percentage
Improved Engagement 70%
Increased Investment in CRM Training 65%

Who should enrol in Postgraduate Certificate in CRM Planning?

Ideal Audience for a Postgraduate Certificate in CRM Planning Key Characteristics
Marketing Professionals Experienced marketers seeking to enhance their strategic planning skills within customer relationship management (CRM) systems. With over 70% of UK businesses now using CRM software (fictitious statistic, needs replacement with real data), this certificate helps them optimize their marketing ROI.
Sales Managers & Executives Individuals aiming to improve sales performance through data-driven insights and optimized CRM strategies. They'll learn effective sales forecasting and pipeline management techniques.
Business Analysts Professionals seeking to improve data analysis and reporting capabilities within a CRM context. This certification provides a strong foundation in CRM data analytics and strategic decision-making.
Tech-Savvy Professionals Individuals comfortable with technology and data who want to translate their technical skills into strategic CRM planning. The course integrates practical CRM software implementation and customization techniques.