Customer Service Training Course Level 2

Thursday, 19 June 2025 22:02:30

International Students can apply

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Customer Service Training Course Level 2

Overview

Customer Service Training Course Level 2

Designed for customer service professionals seeking to enhance their skills, Level 2 builds on foundational knowledge to provide advanced techniques for handling complex customer interactions. Participants will learn effective communication strategies, conflict resolution methods, and how to exceed customer expectations. This course is ideal for experienced customer service representatives looking to elevate their performance and deliver exceptional service. Gain the tools and confidence needed to excel in challenging customer service scenarios. Take your skills to the next level with Customer Service Training Course Level 2!


Ready to elevate your customer service skills? Enroll now and unlock your potential!

Level up your customer service skills with our Customer Service Training Course Level 2. Dive deeper into advanced techniques for handling difficult customers, resolving conflicts, and exceeding expectations. This course equips you with the tools to excel in any customer-facing role, boosting your career prospects in industries like retail, hospitality, and call centers. Stand out from the competition with our interactive simulations and real-world case studies. Gain confidence in your ability to deliver exceptional service and build long-lasting customer relationships. Elevate your professional development and become a sought-after customer service expert with our Level 2 training course. (52)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Effective communication skills
• Active listening techniques
• Conflict resolution strategies
• Empathy and emotional intelligence
• Problem-solving skills
• Handling difficult customers
• Time management and prioritization
• Product knowledge and troubleshooting
• Building rapport and customer relationships
• Teamwork and collaboration skills

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Opportunity Description
Customer Service Representative Interact with customers to provide information, handle inquiries, and resolve complaints in a timely and professional manner.
Client Support Specialist Assist clients with technical issues, troubleshoot problems, and ensure customer satisfaction through effective communication.
Customer Success Manager Build strong relationships with customers, understand their needs, and proactively address any issues to ensure long-term satisfaction and retention.
Call Center Agent Handle inbound and outbound calls, provide product information, process orders, and resolve customer concerns efficiently.
Technical Support Specialist Provide technical assistance to customers, troubleshoot software or hardware issues, and guide users through problem-solving steps.

Key facts about Customer Service Training Course Level 2

Customer Service Training Course Level 2 focuses on enhancing participants' skills in providing exceptional customer service. The learning outcomes include mastering effective communication techniques, resolving customer complaints efficiently, and building strong customer relationships. Participants will also learn how to handle challenging situations and deliver personalized service to meet customer needs.
This course typically lasts for 1-2 days, depending on the training provider and the depth of the content covered. It includes interactive sessions, role-playing exercises, and real-life case studies to simulate practical customer service scenarios. Participants will receive feedback and guidance from experienced trainers to improve their customer service skills.
Customer Service Training Course Level 2 is relevant to a wide range of industries, including retail, hospitality, healthcare, and telecommunications. It is suitable for customer service representatives, sales professionals, front-line staff, and anyone who interacts with customers on a regular basis. The course equips participants with the necessary skills to deliver exceptional customer experiences and contribute to the overall success of their organization.

Why this course?

Customer Service Training Course Level 2 is becoming increasingly significant in today's market as businesses strive to enhance their customer service standards to stay competitive. In the UK, statistics show that 76% of consumers view customer service as a true test of how much a company values them. Furthermore, 67% of customers have cited bad customer service as a reason for switching brands. This highlights the importance of investing in customer service training to ensure that employees have the necessary skills to provide exceptional service and retain customers. Customer Service Training Course Level 2 equips individuals with advanced techniques for handling complex customer interactions, resolving complaints effectively, and building strong customer relationships. In a rapidly evolving market where customer expectations are constantly changing, businesses need to prioritize customer service training to meet the demands of today's consumers. By completing a Customer Service Training Course Level 2, professionals can stay ahead of the curve and deliver outstanding service that sets their company apart from competitors.

Who should enrol in Customer Service Training Course Level 2?

The ideal audience for the Customer Service Training Course Level 2 is individuals who have completed Level 1 training and are looking to further enhance their customer service skills.
This course is perfect for customer service representatives, call center agents, retail employees, and anyone who interacts with customers on a regular basis.
In the UK, statistics show that 78% of customers have bailed on a transaction or not made an intended purchase due to poor customer service. By completing this course, learners can improve customer satisfaction and retention rates.