OfQual accredited Level 3 Diploma Customer Service

Friday, 20 June 2025 06:46:57

International Students can apply

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OfQual accredited Level 3 Diploma Customer Service

Overview

Level 3 Diploma Customer Service

This OfQual accredited diploma is designed for individuals seeking to enhance their customer service skills and advance their career in the service industry. The course covers topics such as communication, problem-solving, and customer relationship management, providing learners with the knowledge and tools to deliver exceptional service. Ideal for customer service professionals looking to upskill and progress in their roles, this qualification is recognized by employers across various sectors. Take the next step in your career and enroll in the Level 3 Diploma Customer Service today!

Explore the possibilities and excel in customer service!

Unlock your potential with our OfQual accredited Level 3 Diploma in Customer Service. Gain the skills and knowledge needed to excel in this dynamic field, with a focus on communication, problem-solving, and relationship-building. This comprehensive course offers practical training and real-world scenarios to prepare you for a successful career in customer service. Graduates can pursue roles as customer service managers, team leaders, or client relations specialists. Stand out in the competitive job market with a recognized qualification that showcases your expertise. Enroll today and take the first step towards a rewarding and fulfilling career in customer service. (38)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understand the customer service environment
• Resolve customers' problems
• Principles of customer service
• Understand customers and customer retention
• Understand how to manage performance and conflict in the workplace
• Understand how to deliver excellent customer service
• Understand the customer service delivery processes and procedures
• Understand how to monitor customer service interactions and feedback
• Understand how to develop customer relationships

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Handle customer inquiries, resolve complaints, and provide product information to ensure customer satisfaction.
Client Relations Specialist Build and maintain relationships with clients, address their needs, and ensure their continued satisfaction with products or services.
Customer Experience Manager Oversee the overall customer experience, implement strategies to improve satisfaction, and analyze feedback to drive business growth.
Sales Support Coordinator Assist sales teams with order processing, customer inquiries, and coordination of sales activities to drive revenue growth.
Technical Support Specialist Provide technical assistance to customers, troubleshoot issues, and offer solutions to ensure smooth product usage.

Key facts about OfQual accredited Level 3 Diploma Customer Service

The OfQual accredited Level 3 Diploma in Customer Service is designed to equip learners with the necessary skills and knowledge to excel in the field of customer service. The course covers a range of topics, including understanding customer needs, effective communication, and resolving customer complaints.
Upon completion of the diploma, learners will be able to demonstrate proficiency in delivering high-quality customer service, managing customer relationships, and implementing strategies to enhance customer satisfaction. They will also develop essential skills in problem-solving, teamwork, and conflict resolution.
The duration of the Level 3 Diploma in Customer Service typically ranges from 6 to 12 months, depending on the learning provider and study mode. The course is delivered through a combination of classroom-based learning, online modules, and practical assessments to ensure a comprehensive understanding of customer service principles.
This qualification is highly relevant to a wide range of industries, including retail, hospitality, healthcare, and financial services. Employers value individuals with a strong customer service background, making this diploma a valuable asset for those seeking career advancement or entry into the customer service sector. Graduates of this program can pursue roles such as customer service manager, client relations specialist, or customer experience coordinator.

Why this course?

The OfQual accredited Level 3 Diploma in Customer Service holds immense significance in today's market, especially in the UK where customer service standards are constantly evolving. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the critical need for well-trained customer service professionals. This diploma equips individuals with the necessary skills and knowledge to excel in the field of customer service, covering areas such as communication, problem-solving, and relationship management. In fact, 72% of UK consumers expect customer service agents to know their contact history and purchase details when reaching out for assistance, emphasizing the importance of a comprehensive understanding of customer needs. By obtaining this qualification, professionals can enhance their career prospects and stand out in a competitive job market. Employers are increasingly seeking candidates with accredited qualifications, with 78% stating that customer service skills are a top priority when hiring new staff. In conclusion, the OfQual accredited Level 3 Diploma in Customer Service is a valuable asset for individuals looking to succeed in the dynamic and customer-centric market of today.

Who should enrol in OfQual accredited Level 3 Diploma Customer Service?

Ideal Audience for OfQual Accredited Level 3 Diploma Customer Service | Audience | Description | |----------|-------------| | Individuals seeking | This diploma is perfect for individuals looking to enhance their customer service skills and advance their career in the field. | | Customer service professionals | Ideal for customer service professionals who want to upskill and improve their job prospects. | | UK residents | With 85% of UK consumers stating that they would pay more for better customer service, this diploma is essential for those looking to excel in the competitive UK market. | | Career changers | Perfect for individuals looking to transition into a customer service role and need a recognized qualification to boost their credibility. | | Entry-level employees | Great for entry-level employees who want to kickstart their career in customer service and stand out to potential employers. |