Part time NVQ Level 2 Diploma in Customer Service

Friday, 20 June 2025 08:07:17

International Students can apply

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Part time NVQ Level 2 Diploma in Customer Service

Overview

The Part time NVQ Level 2 Diploma in Customer Service is designed for individuals seeking to enhance their skills in providing exceptional customer service. This course focuses on developing communication, problem-solving, and interpersonal skills to effectively meet customer needs. Ideal for working professionals looking to advance their career in customer service, this program offers flexible scheduling to accommodate busy lifestyles. Gain practical knowledge and industry-recognized qualifications to excel in various customer-facing roles. Take the next step towards a rewarding career in customer service by enrolling in this NVQ Level 2 Diploma today!

Embark on a rewarding journey with our Part time NVQ Level 2 Diploma in Customer Service and unlock endless opportunities in the dynamic world of customer relations. Gain practical skills and knowledge to excel in various industries, from retail to hospitality. This comprehensive course equips you with essential customer service techniques and enhances your communication abilities. Stand out in the job market with a recognized qualification and open doors to exciting career prospects. With flexible study options and expert guidance, you can balance your learning with other commitments. Elevate your professional profile and become a sought-after customer service specialist. (34)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language
• Follow the rules to deliver customer service
• Maintain a positive and customer-friendly attitude
• Process information about customers
• Resolve customer service problems
• Develop customer relationships
• Promote additional products and services to customers
• Process customer service complaints
• Use social media to deliver customer service
• Monitor and solve customer service problems

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Assistant Provide support to customers, handle inquiries, and assist with resolving issues in various industries.
Retail Sales Associate Assist customers with product selection, process transactions, and maintain store cleanliness.
Call Center Representative Handle incoming calls, provide information, and address customer concerns over the phone.
Hospitality Receptionist Greet guests, manage reservations, and ensure a positive experience for visitors in hotels or restaurants.
Bank Teller Process financial transactions, assist customers with account inquiries, and promote banking products.

Key facts about Part time NVQ Level 2 Diploma in Customer Service

The Part-time NVQ Level 2 Diploma in Customer Service is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The course focuses on developing communication, problem-solving, and interpersonal skills to effectively handle customer inquiries and complaints.
The duration of the course typically ranges from 6 to 12 months, depending on the learning pace of the individual. Students will undergo a combination of classroom-based learning and practical assessments to demonstrate their understanding of customer service principles and practices.
Upon completion of the NVQ Level 2 Diploma in Customer Service, individuals will be able to pursue various roles in industries such as retail, hospitality, and call centers. The qualification is highly regarded by employers as it demonstrates a commitment to delivering exceptional customer service and enhancing overall customer satisfaction.
Overall, the Part-time NVQ Level 2 Diploma in Customer Service provides a solid foundation for individuals looking to kickstart their career in customer service and advance in the industry. The course offers practical skills that are directly applicable to real-world scenarios, making graduates highly sought after in the competitive job market.

Why this course?

The Part time NVQ Level 2 Diploma in Customer Service holds significant importance in today's market, especially in the UK where customer service is a key aspect of business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the critical need for well-trained customer service professionals. By enrolling in a Part time NVQ Level 2 Diploma in Customer Service, individuals can gain essential skills and knowledge to excel in this competitive field. This qualification covers a range of topics including understanding customer needs, effective communication, and resolving customer complaints, all of which are crucial in delivering exceptional customer service. In the current market, businesses are placing a strong emphasis on providing excellent customer service to retain customers and drive growth. Therefore, professionals with a Part time NVQ Level 2 Diploma in Customer Service are highly sought after by employers looking to enhance their customer experience. Overall, the Part time NVQ Level 2 Diploma in Customer Service is a valuable qualification that can open up numerous career opportunities in today's market, making it a worthwhile investment for individuals looking to succeed in the customer service industry.
UK Customer Service Stats
89% of consumers switch to a competitor after poor customer experience

Who should enrol in Part time NVQ Level 2 Diploma in Customer Service?

The ideal audience for the Part time NVQ Level 2 Diploma in Customer Service are individuals looking to enhance their customer service skills while balancing other commitments.
This course is perfect for working professionals seeking to upskill in the customer service sector, as well as individuals looking to kickstart a career in customer service.
In the UK, customer service roles are projected to grow by 5% by 2029, making this qualification highly relevant for those looking to advance in this field.