QCF Level 2 Customer Service Course

Thursday, 19 June 2025 22:12:16

International Students can apply

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QCF Level 2 Customer Service Course

Overview

QCF Level 2 Customer Service Course Overview

Our QCF Level 2 Customer Service Course is designed to equip individuals with essential skills and knowledge to excel in customer-facing roles. Ideal for entry-level employees in retail, hospitality, and call centers, this course covers communication techniques, problem-solving strategies, and conflict resolution. Participants will learn how to deliver exceptional customer experiences and build lasting relationships. Gain a recognized qualification that will enhance your career prospects and set you apart in the competitive job market. Enroll now and take the first step towards becoming a customer service expert!

Embark on a transformative journey with our QCF Level 2 Customer Service Course and unlock a world of opportunities in the dynamic field of customer service. Gain essential skills in communication, problem-solving, and conflict resolution to excel in various industries. Our comprehensive curriculum equips you with the knowledge and expertise to deliver exceptional customer experiences and build lasting relationships. Stand out in the competitive job market with a recognized qualification that showcases your dedication to providing top-notch service. Elevate your career prospects and open doors to exciting roles in retail, hospitality, and more. Enroll today and take the first step towards a rewarding career in customer service. (52)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language
• Follow the rules to deliver customer service
• Maintain a positive and customer-friendly attitude
• Deal with customers face to face
• Deal with incoming telephone calls from customers
• Make telephone calls to customers
• Deal with customer queries and complaints
• Promote additional services or products to customers
• Process information about customers
• Use customer service as a competitive tool

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide assistance to customers, handle inquiries, and resolve complaints in a timely and professional manner.
Retail Sales Associate Assist customers with product selection, process transactions, and maintain a clean and organized store environment.
Call Center Agent Handle inbound and outbound calls, provide information, and address customer concerns over the phone.
Guest Services Coordinator Greet and assist guests, manage reservations, and ensure a positive experience at hotels, resorts, or event venues.
Client Support Specialist Provide technical support, troubleshoot issues, and guide clients in using software or digital products effectively.

Key facts about QCF Level 2 Customer Service Course

The QCF Level 2 Customer Service Course is designed to equip individuals with the necessary skills and knowledge to deliver excellent customer service. The learning outcomes include understanding customer needs, effective communication techniques, handling complaints, and building positive relationships with customers.
This course typically lasts for a few weeks to a few months, depending on the mode of study and the pace of the learner. It covers various topics such as customer service principles, customer satisfaction, and the importance of customer feedback.
The QCF Level 2 Customer Service Course is highly relevant to industries such as retail, hospitality, call centers, and any other sector that involves direct interaction with customers. It provides a solid foundation for individuals looking to pursue a career in customer service or enhance their existing skills in this area.
Overall, this course offers a comprehensive understanding of customer service best practices and equips learners with the tools to deliver exceptional service, ultimately leading to increased customer satisfaction and loyalty.

Why this course?

The QCF Level 2 Customer Service Course holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have stopped doing business with a company after experiencing poor customer service. This highlights the growing demand for skilled customer service professionals who can effectively engage with customers and provide exceptional service. The QCF Level 2 Customer Service Course equips individuals with the necessary skills and knowledge to deliver high-quality customer service, enhancing customer satisfaction and loyalty. In the competitive market landscape, businesses are increasingly focusing on improving their customer service to gain a competitive edge. This has led to a surge in demand for professionals with accredited customer service qualifications. By completing the QCF Level 2 Customer Service Course, individuals can enhance their employability and career prospects in various industries such as retail, hospitality, and call centers. The course covers essential topics such as communication skills, handling customer complaints, and building customer relationships, making it highly relevant to the current trends and industry needs. Overall, the QCF Level 2 Customer Service Course is a valuable qualification that can open up numerous opportunities for learners and professionals in today's market.
Statistic Percentage
Consumers who stopped doing business after poor customer service 89%

Who should enrol in QCF Level 2 Customer Service Course?

The ideal audience for the QCF Level 2 Customer Service Course are individuals looking to enhance their customer service skills and advance their career in the UK.
This course is perfect for those who are currently working in customer-facing roles such as retail, hospitality, or call centers.
With 85% of UK consumers stating that they would pay more for a better customer experience, this course is essential for anyone looking to excel in their customer service role.
Whether you are just starting out in your career or looking to upskill, this course will provide you with the knowledge and tools needed to deliver exceptional customer service.