Qualifi L2 Diploma Customer Service Online

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International Students can apply

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Qualifi L2 Diploma Customer Service Online

Overview

Qualifi L2 Diploma Customer Service Online is a comprehensive program designed to equip individuals with essential skills in customer service. Ideal for aspiring customer service professionals, this course covers topics such as communication, problem-solving, and conflict resolution.
With a focus on practical application, learners will develop the expertise needed to excel in various customer-facing roles.
Whether you are looking to kickstart your career or enhance your existing skills, this diploma will provide you with the knowledge and confidence to succeed in the competitive customer service industry.
Take the first step towards a rewarding career in customer service today!

Embark on a rewarding career in customer service with the Qualifi L2 Diploma Customer Service Online course. Gain essential skills in communication, problem-solving, and relationship-building to excel in this dynamic field. This comprehensive program offers flexible online learning to fit your schedule, allowing you to study at your own pace. Upon completion, you'll be equipped to pursue various roles in customer service, such as customer service representative, client relations manager, or customer experience specialist. Stand out in the competitive job market with a recognized qualification that demonstrates your expertise and commitment to delivering exceptional customer service. Start your journey today! (50)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understand the customer service environment
• Principles of customer service
• Understand customers
• Understand employer organisations
• Understand how to communicate with customers
• Understand how to handle customer information
• Understand how to resolve problems and deliver customer service to challenging customers
• Understand how to develop customer relationships
• Understand how to manage performance and conflict in the workplace
• Understand how to manage team performance in customer service

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide support to customers, resolve inquiries, and ensure customer satisfaction. Primary keywords: Customer Service, Support. Secondary keywords: Communication, Problem-solving.
Sales Associate Assist customers with product selection, process transactions, and drive sales. Primary keywords: Sales, Customer Service. Secondary keywords: Retail, Communication.
Client Success Manager Build and maintain relationships with clients, ensure their success, and address any issues. Primary keywords: Client Success, Relationship Management. Secondary keywords: Account Management, Communication.
Customer Experience Specialist Enhance customer experience through personalized interactions, feedback collection, and process improvement. Primary keywords: Customer Experience, Feedback. Secondary keywords: Communication, Problem-solving.
Technical Support Analyst Provide technical assistance to customers, troubleshoot issues, and escalate complex problems. Primary keywords: Technical Support, Troubleshooting. Secondary keywords: IT, Communication.

Key facts about Qualifi L2 Diploma Customer Service Online

The Qualifi L2 Diploma in Customer Service Online is designed to equip learners with the necessary skills and knowledge to excel in customer service roles. The course covers a range of topics, including understanding customer needs, effective communication, and resolving customer complaints.
Upon completion of the program, students will be able to demonstrate proficiency in delivering high-quality customer service, building positive relationships with customers, and handling challenging situations with professionalism.
The duration of the course typically ranges from 6 to 12 months, depending on the pace of study and individual commitments. Learners have the flexibility to complete the program at their own convenience, making it ideal for working professionals seeking to enhance their customer service skills.
The Qualifi L2 Diploma in Customer Service Online is highly relevant to various industries, including retail, hospitality, and call centers. Graduates of the program will be well-equipped to pursue roles such as customer service representatives, client relations managers, and customer experience specialists. The qualification is recognized by employers worldwide, providing valuable credentials for career advancement in the customer service field.

Why this course?

Qualifi L2 Diploma Customer Service Online is a highly significant qualification in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the importance of providing excellent customer service. This diploma equips learners with the necessary skills and knowledge to excel in customer service roles, including communication, problem-solving, and relationship-building. In a competitive market where customer loyalty is key, having a qualification like this can set individuals apart from their peers and increase their employability. With the rise of online shopping and digital communication, the demand for skilled customer service professionals is higher than ever. Companies are looking for individuals who can provide exceptional service across various channels, including social media and live chat. The Qualifi L2 Diploma Customer Service Online addresses these current trends and industry needs, making it a valuable asset for both learners and professionals looking to advance their careers in customer service. | UK Customer Service Stats | |--------------------------| | 89% of consumers switch to a competitor after a poor experience | | Demand for skilled customer service professionals is at an all-time high | | Online shopping and digital communication have increased the need for multi-channel customer service |

Who should enrol in Qualifi L2 Diploma Customer Service Online?

The ideal audience for the Qualifi L2 Diploma Customer Service Online course is individuals looking to enhance their customer service skills and advance their career in the UK.
This course is perfect for those who are currently working in customer-facing roles or aspiring to do so, as it provides essential training in communication, problem-solving, and conflict resolution.
With customer service being a vital aspect of businesses in the UK, this qualification can open up new opportunities and increase job prospects for learners.