RQF L2 Diploma in Customer Service Online Course

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International Students can apply

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RQF L2 Diploma in Customer Service Online Course

Overview

The RQF L2 Diploma in Customer Service Online Course is designed to equip individuals with the essential skills and knowledge needed to excel in customer service roles. This comprehensive program covers topics such as communication, problem-solving, and customer relationship management.

Perfect for aspiring customer service professionals or those looking to enhance their existing skills, this course offers a flexible and convenient way to upskill and advance in your career.

Join us today and take the first step towards becoming a customer service expert!

Embark on a transformative journey with our RQF L2 Diploma in Customer Service Online Course. Gain essential skills in customer relations, communication, and problem-solving to excel in the dynamic world of customer service. This comprehensive program offers flexible online learning, expert guidance, and practical assessments to enhance your career prospects. Stand out in the competitive job market with a recognized qualification that showcases your dedication to providing exceptional customer experiences. Elevate your professional growth and unlock exciting opportunities in various industries. Enroll today to unleash your potential and become a sought-after customer service professional. (34)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language
• Follow the rules to deliver customer service
• Manage personal performance and development
• Develop working relationships with colleagues
• Deliver customer service to challenging customers
• Process information about customers
• Resolve customer service problems
• Deliver customer service to customers with specific needs
• Use social media to deliver customer service
• Organize and deliver customer service

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide support to customers, resolve inquiries, and ensure customer satisfaction.
Client Relations Specialist Build and maintain relationships with clients, address their needs, and promote loyalty.
Sales Support Coordinator Assist sales team with administrative tasks, process orders, and handle customer queries.
Customer Experience Manager Oversee customer service operations, implement strategies to enhance customer experience.
Retail Associate Assist customers in retail settings, provide product information, and process transactions.

Key facts about RQF L2 Diploma in Customer Service Online Course

The RQF Level 2 Diploma in Customer Service Online Course is designed to equip learners with the necessary skills and knowledge to excel in customer service roles. The course covers a range of topics, including understanding customer needs, effective communication, and resolving customer complaints.
Upon completion of the course, learners will be able to demonstrate excellent customer service skills, handle challenging situations with confidence, and contribute to the overall success of their organization.
The duration of the course typically ranges from 6 to 12 months, depending on the pace of study and individual commitments. Learners have the flexibility to study at their own pace and convenience, making it ideal for working professionals looking to upskill in customer service.
The RQF Level 2 Diploma in Customer Service Online Course is highly relevant to a variety of industries, including retail, hospitality, and call centers. Employers value individuals with strong customer service skills, making this qualification a valuable asset for career advancement and job opportunities.
Overall, this course provides a comprehensive foundation in customer service principles and practices, preparing learners for success in a customer-focused work environment.

Why this course?

The RQF L2 Diploma in Customer Service Online Course holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the need for well-trained customer service professionals. The online course provides learners with essential skills and knowledge to excel in customer service roles, including effective communication, problem-solving, and conflict resolution. In a competitive market, businesses are increasingly focusing on delivering exceptional customer service to retain existing customers and attract new ones. The RQF L2 Diploma in Customer Service Online Course equips individuals with the expertise needed to meet these demands and stand out in the job market. With 78% of consumers stating that they expect consistent customer service across all channels, the course also covers topics such as omni-channel customer service to meet evolving customer expectations. By completing this course, professionals can enhance their career prospects and contribute to the success of their organizations in today's customer-centric market. | Statistic | Percentage | |-----------|------------| | Consumers who switched to a competitor due to poor customer experience | 89% | | Consumers expecting consistent customer service across all channels | 78% |

Who should enrol in RQF L2 Diploma in Customer Service Online Course?

The ideal audience for the RQF L2 Diploma in Customer Service Online Course are individuals looking to enhance their customer service skills and advance their career in the UK.
This course is perfect for customer service representatives, retail associates, call center agents, and anyone in a client-facing role.
With 85% of UK consumers stating that they would pay more for a better customer experience, mastering customer service is essential for businesses to thrive in today's competitive market.
By enrolling in this course, learners will gain valuable skills in communication, problem-solving, and conflict resolution, making them indispensable assets to any organization.