RQF approved Level 2 Diploma in Customer Service

Friday, 20 June 2025 06:35:33

International Students can apply

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RQF approved Level 2 Diploma in Customer Service

Overview

The Level 2 Diploma in Customer Service is a comprehensive qualification designed to equip individuals with the essential skills and knowledge needed to excel in customer-facing roles. This RQF approved course is ideal for aspiring customer service professionals looking to enhance their communication, problem-solving, and interpersonal skills.
Through a combination of theoretical learning and practical exercises, learners will develop a deep understanding of customer service principles and best practices.
Whether you are starting your career in customer service or seeking to advance in your current role, this diploma will provide you with the tools to succeed.
Take the first step towards a rewarding career in customer service today!

Embark on a rewarding career in customer service with our RQF approved Level 2 Diploma in Customer Service. Gain essential skills in communication, problem-solving, and relationship-building to excel in this dynamic field. This comprehensive course offers hands-on training, industry insights, and practical experience to prepare you for a successful career in customer service. Upon completion, you'll be equipped to handle diverse customer needs, enhance customer satisfaction, and drive business growth. Stand out in the competitive job market with a recognized qualification and unlock exciting opportunities in various industries. Enroll now to kickstart your journey towards a fulfilling customer service career. (37)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language • Follow the rules to deliver customer service • Demonstrate understanding of customer service • Demonstrate understanding of the rules that impact on improvements in customer service • Demonstrate understanding of the customer service environment • Demonstrate understanding of working in a customer service environment • Demonstrate understanding of the customer service delivery processes and procedures • Demonstrate understanding of the customer service delivery environment • Demonstrate understanding of the customer service delivery processes and procedures

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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+44 75 2064 7455

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Career path

Customer Service Representative Interact with customers to provide information, resolve issues, and ensure satisfaction with products or services.
Retail Sales Associate Assist customers in making purchases, answering questions, and maintaining store cleanliness.
Call Center Agent Handle inbound and outbound calls to address customer inquiries, complaints, and requests.
Guest Services Coordinator Manage guest interactions, reservations, and special requests in hospitality settings.
Client Support Specialist Provide technical assistance, troubleshoot issues, and offer solutions to clients.

Key facts about RQF approved Level 2 Diploma in Customer Service

The RQF approved Level 2 Diploma in Customer Service is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The learning outcomes of this diploma include understanding customer needs, effective communication techniques, handling complaints, and building positive relationships with customers.
This diploma typically has a duration of around 6-12 months, depending on the mode of study and the pace at which the learner progresses. The course is structured to provide a comprehensive understanding of customer service principles and practices, ensuring that graduates are well-prepared for the demands of the industry.
The Level 2 Diploma in Customer Service is highly relevant across various industries, including retail, hospitality, call centers, and more. Employers value individuals with a strong foundation in customer service, making this qualification a valuable asset for those seeking entry-level positions or looking to advance their careers in customer-facing roles.
Overall, the Level 2 Diploma in Customer Service offers a solid foundation for individuals looking to develop their customer service skills and enhance their career prospects in a wide range of industries. With a focus on practical skills and industry-relevant knowledge, this diploma equips learners with the tools they need to succeed in the dynamic field of customer service.

Why this course?

The RQF approved Level 2 Diploma in Customer Service holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the need for well-trained customer service professionals. This diploma equips individuals with essential skills and knowledge to excel in customer service roles, such as effective communication, problem-solving, and conflict resolution. In fact, 75% of UK consumers believe that good customer service is a key factor in their loyalty to a brand, emphasizing the demand for skilled professionals in this field. By completing this diploma, learners not only enhance their employability but also contribute to the overall success of businesses in today's competitive market. Employers are increasingly seeking candidates with formal qualifications in customer service, making this diploma a valuable asset for career advancement. Overall, the RQF approved Level 2 Diploma in Customer Service is a highly relevant qualification that addresses current industry needs and trends, making it a worthwhile investment for both learners and professionals looking to thrive in the customer service sector. | UK Customer Service Statistics | |---------------------------------| | 89% of consumers switch due to poor experience | | 75% believe good service is key to loyalty | | Employers seek candidates with formal qualifications |

Who should enrol in RQF approved Level 2 Diploma in Customer Service?

The ideal audience for the RQF approved Level 2 Diploma in Customer Service are individuals looking to kickstart their career in the customer service industry. This qualification is perfect for those who want to enhance their communication skills, problem-solving abilities, and customer interaction techniques.

According to recent statistics, the customer service sector in the UK is growing rapidly, with over 2.7 million people employed in this field. This diploma is designed to equip learners with the necessary knowledge and skills to excel in this competitive industry.